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Policies

Clear Policies.
Built on Trust.

Transparency is part of every partnership we build. Below you'll find the essential information about payments, shipping, and doing business with Previato.

Commercial Policies

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Payment Instructions

We accept payments via bank wire transfer. Production begins after payment
confirmation according to the terms agreed upon with your order. If you have any questions regarding
payment procedures, our team will be happy to assist you.

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Incoming Shipping

Every shipment is carefully prepared to ensure your jewelry arrives safely and securely. Shipping methods, estimated delivery times and tracking information are confirmed during the ordering process. Please inspect your shipment upon arrival and notify us immediately if anything requires our attention.

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Returns & Refunds

Customer satisfaction is important to us. If you experience any issue with your order, please contact our team as soon as possible. Every request is reviewed individually to ensure the most appropriate solution while maintaining the quality standards that define Previato.

Legal & Privacy

Our team is always happy to help

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