RETURNS & EXCHANGES

Last updated January 01, 2025

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When ordering from Previato Jewelry, we encourage you to make changes to your order prior to it being submitted at your cutoff time.

Once an order has been submitted by telephone, email, POS or app you will need to contact a sales associate to determine whether your order can be changed or canceled.

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We want you to be happy with everything you purchase from us. If you are not satisfied and need to return merchandise, we will give you full credit, provided you follow these procedures:

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• Return merchandise in its original condition and packaging; including envelopes, bags and boxes. Merchandise should be securely packaged and insured. Previato Corp is not responsible for returns that are damaged in transit.

• Send the completed Merchandise Return Form and a copy of the original invoice with the returned items. Please include the REASON for return on Return Form. Merchandise returned without this form or a copy of the invoice may be charged a service fee of $10.00, or we may return the merchandise to you at your expense.

• Customer should contact Previato Corp and request the return/exchange of products within max 15 days after delivery date (grace period). After 15 days Previato Corp may refuse return or if accepted, a 15% restocking fee will apply. 

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Return, insured for full value to:

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Previato Corp

Att: Liliane Pikelhaizen
8390 Champions Gate Blvd - Suite 200
Champions Gate, FL 33896

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Include a copy of the completed Merchandise Return Form in the package.

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Download PDF

 

Previato Corp (DBA Previato Jewelry) is not responsible for returns that are damaged in transit. Items with manufacturing defects may be returned for exchange. Items that were altered, cut, or manufactured to your specifications cannot be accepted for credit or exchange.

Please keep this in mind when placing your order.

 

For exchanges, we will do an exchange transaction, along with any exchange fee. Be aware that normal shipping charges do apply to the exchange order. Products cannot be ordered for review. All returns will be charged a 15% restocking fee after 15 days grace period.  A 15% restocking fee may also be charged for all returns from accounts that consistently abuse the return privilege.

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Refused, undeliverable, or merchandise returned that was not purchased from Previato Corp will be charged for the shipping costs of returning it to you.

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Previato Corp may not be responsible for returned merchandise if these procedures are not properly followed. Thank you for adhering to these policies. If you have any questions concerning the return of merchandise, or credit for the return of merchandise, please contact our Customer Service Department at (305) 735-3116 or email us.

 

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